We understand that plans can change. Once an order has entered processing or shipping, it may not be possible to cancel or modify it.

Please contact our support team at cs@storageworks.com as soon as possible, and we will check the status and assist with the next best solution.

Absolutely. If you have questions about products, orders, or anything else, reach out anytime.

Email us at cs@storageworks.com, and you can expect a response within 24 hours on business days. Thoughtful support is part of how we make storage work for you.

We currently ship within the contiguous 48 United States.

At this time, we are unable to ship to P.O. boxes, APO or FPO addresses, Alaska, Hawaii, Puerto Rico, or international destinations.

Most standard orders arrive within 3 to 6 business days after processing.

We know you are ready to get organized. We aim to deliver quickly so your space can start working better, sooner.

To provide reliable and efficient shipping, some orders may be fulfilled through trusted U.S. warehouse partners, including Amazon fulfillment centers.

This helps shorten delivery times and maintain consistent service standards, while your order remains fully supported by STORAGEWORKS.

Address changes are not guaranteed once an order is submitted.

If the order has not yet shipped, we will do our best to help. Please contact us promptly at cs@storageworks.com so we can review available options.

Most products are sold as complete sets and individual replacement parts are not currently available.

If you experience an issue, please contact us. We are always happy to review your situation and recommend a practical solution.

Many wicker pieces are handwoven by skilled artisans.

Minor variations in size may occur due to the natural materials and handcrafted process. These small differences reflect the authenticity of the craftsmanship while maintaining intended functionality.

Photos help us clearly understand what happened.

They allow our quality team to assess the situation efficiently and improve future products. Sharing images also helps speed up replacement or refund processing.

Please contact us at cs@storageworks.com within 30 days of delivery.

Include your order number and photos if possible. We will review the case and provide the appropriate next steps promptly.

Approved refunds are issued to the original payment method within 5 to 7 business days.

If you do not see the refund after this timeframe, please contact us so we can help investigate and resolve the delay.