Refund policy

We want you to feel confident shopping with STORAGEWORKS. If something is not right with your order, please contact us, and we will work with you to find the most appropriate solution.

Eligibility and Conditions

Most items are eligible for return or refund requests within 30 days of delivery.

To help us process your request efficiently, please contact us at cs@storageworks.us within this timeframe and provide:

  • Your order number
  • A description of the issue
  • Product photos when applicable

All requests are reviewed based on the specific order condition and fulfillment status.

Non-Quality-Related Returns

For returns due to ordering by mistake, changing your mind, or other non-quality-related reasons, return requests may be accepted within 30 days of delivery.

If a return is approved, the customer may be responsible for return shipping costs.

Returned items must be in new or unused condition, including original packaging and accessories.

Quality-Related Issues

If your item arrives damaged, defective, incomplete, or incorrect, please contact us at cs@storageworks.us.

Our team will review the issue and provide an appropriate solution based on the situation.

Items Not Eligible for Return

The following items are not eligible:

  • Items showing obvious signs of use
  • Items damaged or with parts missing for reasons unrelated to our error
  • Items that have been received more than 30 days after delivery
  • Discounted items
  • Final sale items
  • Gift cards
  • Tips
  • Shipping fees for orders under $45

How to Start a Refund or Return Request

Step 1: Contact Customer Support

Please email cs@storageworks.us with:

  • Your order number
  • A brief explanation of the issue
  • Product photos, especially for damaged or defective products
  • Packaging photos for shipping damage claims

This allows our team to verify the issue and determine the next steps.

Step 2: Resolution Review

Once your request is confirmed, we will provide the most suitable resolution based on the order type and issue, which may include return instructions, replacement options, or refund arrangements.

Step 3: Refund Processing

Approved refunds are issued to the original payment method within 5–7 business days after confirmation.

If a return is required, the refund will be processed after the returned item has been received and inspected.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, incomplete, or incorrect item, contact us at cs@storageworks.us so we can assist you promptly.

We will work with you to resolve the issue with an appropriate solution.

Condition of Returned Items

Refunds are evaluated based on the condition of the item after inspection.

Gift Orders

If the item was marked as a gift and shipped directly to you, approved refunds may be issued as store credit or gift credit.
Otherwise, the refund will be returned to the original purchaser.

Replacement Orders

Replacement processing and delivery times may vary depending on product availability and shipping conditions.

Return Shipping

When a return is required, using a trackable shipping method is recommended for higher-value items.

Missing Refunds

If you have not received your refund after 7 business days:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact us at cs@storageworks.us

We are happy to help check the refund status.